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Managing Challenging Behaviours of Seniors WSQ course

Managing Challenging Behaviours of Seniors WSQ course

About the Course

This course will help to upskill one's knowledge and abilities in managing difficult behaviours of seniors.

  • Identify the signs, stages and causes of challenging behaviours of seniors including social, psychological and cultural issues

  • Manage a vast variety of seniors’ challenging behaviours by using ABREAST techniques, Triple A method, “B-G” tips and many more

  • Take preventive measures to minimise or avoid seniors’ challenging behaviours

  • Examine personal roles and bias towards seniors

  • Apply strategies for effective care management of seniors 

Course Objectives

  • Identify and understand the root causes as well as key issues of the seniors’ challenging behaviours

  • Learn useful and easy-to-remember techniques, tips, method and strategies applicable to different difficult behaviours

  • Minimise or prevent occurrence and re-occurrence of seniors’ challenging behaviours

  • Proper follow-up on senior care and effective care management

Who Should Attend

This course is to upskill social work associates, programme officers, allied health workers, caregivers, domestic helpers, volunteers, people working with the elderly and aspiring/ fresh entrants to the social service industry.
Learners should be able to listen to, speak, read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 3 and use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 3.


Trainees who meet 75% class attendance and achieve “Competent” for all assessments will be issued a Statement of Attainment (SOA) awarded by SkillsFuture Singapore (SSG).

Course Description

Your Trainer

Ms Sandra Foo

Ms Sandra Foo

Sandra is a Nurse Educator with extensive training and facilitation experiences in the areas of Caregivers Training, Dementia Awareness Training and Training of Community Service Support Workers and Befrienders, equipping learners with practical knowledge and skills to build their confidence and competencies in caring for seniors at home, at work and within the community.
A Registered Nurse by profession, Sandra has served in Acute Care Hospital, Community Hospital, Home Care / Eldercare Services so she could weave together practical caregiving tips and patient-centred care knowledge to enrich her learners’ learning journey and enhanced the quality of care for seniors.
Sandra has regularly been invited by strategic partners at the Corporate & Community levels to conduct health talks such as Fall Prevention, Care for Elderly at Home, Chronic Diseases Management, Skin Care, Dementia Care, Active Ageing & Mental Well Being, Be Active ! Wellness Programme etc.
Sandra holds an Honours Degree in Social Sciences (National University of Singapore), a Post Graduate Diploma in Personnel Management (Singapore Institute of Management, SIM), a Diploma in Nursing (Nanyang Polytechnic) and an Advanced Certificate in Training & Assessment (ACTA) (Institute of Adult Learning). Prior to joining the healthcare sector, she facilitated workshops for corporate development exercises, team building events and workshops that coached job seekers in their job search.


Ivy Tan, 19 May 2023

Highly recommended course to acquire useful and practical knowledge on how to manage challenging behaviors of seniors.

Fyrza Nur Affifah Binte Rosli, 19 May 2023

It is very beneficial especially for those who are embarking their journey or career in healthcare and having to work with seniors. Facing challenging seniors’ behaviour is very common, hence, this course will really benefitted me a lot!

Yeo Hui En Regine, 17 Mar 2022

Course material was very comprehensive and easy to learn. Trainer was very patient in helping course members to understand what was being taught and the scenarios and examples extracted from trainer's own experiences also helped me to visualise certain techniques covered in the course as well.

Check Course Fees:

To check course fees and available fundings, please click the registration button above and navigate to the "Pricing" tab:

Student raising his hand in a classroom

Enquiries about the course?

Contact Us

Ms Ho May Fhong / 6593 5286

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