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Grievance and Dispute Resolution Process

Academy of Human Development (AHD) is committed to providing prompt and efficient channels for students to provide their feedback and disputes.

Disputes here refer to concerns or grievances relating to the student’s educational experience at AHD which they believe to be unfair, unjust or unreasonable. This includes both assessment matters (eg. appeals against results), academic matters (eg. expulsion, suspension) and non-academic matters (eg. unsatisfactory services of teachers, administrative staff). Where university or accreditation bodies or AHD’s procedures exist for dealing with a student’s discipline and academic matter, then these procedures will take precedence over the Grievance and Dispute Resolution process.

A student seeking resolution of his/her concerns or grievances should follow the steps outlined below. Each step should be completed before moving on to the next step when the concern/grievance is not resolved.

AHD endeavours to address and resolve the student's concern or grievance in a timely manner of no longer than 21 working days. In the event that the procedure takes longer than 21 working days, AHD will notify the student accordingly.

Step 1

Share the concern/grievance with AHD’s Programme Officer/Executive in charge of the particular course verbally or via email. The Programme Officer/Executive will investigate and provide a resolution to the student.

Step 2

In the event that the assistance rendered is unsatisfactory, the student may raise the issue to AHD’s Manager/Head of Department. If required, a meeting will be arranged to resolve the issue.

Step 3

In the event that the student and AHD are unable to resolve the issue, either the student and/or AHD will refer the dispute to Singapore Mediation Centre or the Singapore Institute of Arbitrators for assistance.

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