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Introduction to the Practice of Case Management in Social Services course

Introduction to the Practice of Case Management in Social Services course

About the Course

In recent years, there have been an increasing number of courses that specialise in preparing and training individuals to be professional and para-professional people helpers, especially in the area of counselling. However, case management has been a missing component in a number of these courses.


The benefits of case management could be applied to various settings, for example, social service agencies, community organisations, educational institutions, religious organisations, etc. As such, the skills of case management can serve to promote the multi-pronged approach to people helping.

Course Outline

· Definition & Importance of Case Management

· Process of Case Management

· Roles of Case Manager

· Risk Taking in Case Management

· Networking Across Organizations & Programs

· Triangulation in Case Management

Course Objectives

This course will equip you to:

· Apply knowledge learnt to various settings

· To promote the multi-prong approach to people helping

Who Should Attend

Beginning (less than 2 yrs of experience) social workers, counsellors, school counsellors, teacher counsellors, administrators in social work.


Participants who meet 75% class attendance will be awarded a Certificate of Accomplishment by the Academy of Human Development.

Course Description

Your Trainer

Ms Yip Ching Ting

Ms Yip Ching Ting

Yip Ching Ting has been working in the social service field since 1999. She holds a Master Degree in Counselling from Edith Cowan University, Australia & a Bachelor of Arts and Social Sciences from National University of Singapore. Ching Ting attained a Certificate of Achievement in Supervisor Training Course from The Association of Professional Substance Abuse Counsellors, and study Narrative Therapy with Couple Relationship with Dulwich Centre, Australia.
Her work experience includes sectors like medical, shelters, elderly and family service centres. Besides counselling, Ching Ting also conducts trainings and supervisions in various organisations.


Clarice Cheong, Family Coach

Really practical to the work we do, can surely practise the theory and practical handles during my engagements with families.

Ismawati, ComLink Team Leader

Practice management is the foundation of helping families. Therefore, knowing the tools and theories, will help one to provide a holistic support to the families.

Zulayqha Binte Zulkifli, Social Worker

AHD courses have been very beneficial for me and I have been actively getting my fellow colleagues to participate in the courses that AHD offers. Through the courses, I was also able to be more confident with utilising of the skills and knowledge during my session.

Check Course Fees:

To check course fees and available fundings, please click the registration button above and navigate to the "Pricing" tab:

Student raising his hand in a classroom

Enquiries about the course?

Contact Us

Mr Dave Goh / 6593 5284

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