Academy of Human Development

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UEN No/CPE Reg No/ GST Reg No: 199900986N
(Reg. Period: 19 May 2020 to 20 May 2024)

Working with Conflictual Couples

counsellor talking to a fighting couple working with conflictual course with AHD

While providing help to families, people-helpers may encounter couples who are so conflictual with each other that it hinders them from receiving the help they need. Unmanaged marital conflicts may also escalate to spousal violence and cause collateral harm to children in the family.  

This introduction course aims to equip people-helpers with basic knowledge and skills in managing conflictual couples during a session and stabilising their marital relationships. 

Learners will be introduced to an analysis tool to observe for interactions in couple disagreements that may escalate to marital conflicts.  They will also learn about the skills that are helpful in de-escalating marital conflicts and promoting the repair of marital bonds.

  • To equip people helpers with observation skills to analyse couple behaviour in marital conflicts.  
  • What to do to de-escalate the marital conflicts when working with couples. 
Course Objectives

By the end of the course, learners will be able to: 

  1. Identify the key emotions in marital conflicts. 
  2. Analyse the escalation cycle in marital conflicts. 
  3. Assess couple commitment and capacity for behavioural change.  
  4. De-escalate marital conflicts in session.
Mode of Delivery

Facilitated Classroom Training and e-Learning (Blended learning)

Who should attend

Social Workers, Social Work Assistants / Associates, Case Managers, Counsellors, Psychologists, Law Enforcement Officers, mental health workers and any profession who is interested in working with couples.

While there are no pre-requisites to the course, participants should have worked with marital couples or expecting to work with them in the context of their work.

This course is suitable for practitioners, professionals, board members and volunteers in the social service field, pastoral staff and para-counsellors who are working with couples and families.

Corporates like other SSAs, Family Service Centres, etc. can engage us to conduct the course for their staff who work with couples.

Course Fees
Fees S$

Course Fee (GST Included)



Subsidies/ Funding S$

Singapore Citizen/Permanent Resident Applicants:

SkillsFuture Singapore funding at 70% per pax for Singaporeans/PR.
For self-sponsored applicants, SkillsFuture Credits can be used to further offset nett fees after funding.



Mr Ho Tze Yee joined Fei Yue Family Service Centre as a counsellor/senior social worker in 2009 after obtaining his Master of Social Science (Counselling & Psychotherapy). 

Tze Yee believes that as a basic unit of society, the family should be an environment where every member can feel safe and secure to develop their potential. During his appointment as Chairman of the Jurong Family Violence Working Group, Tze Yee organized public education initiative on elderly abuse, and also facilitated the collaboration and sharing of best practices between Family Service Centres and Neighbourhood Police Centres. 

As a practitioner, Tze Yee is a strong proponent of ‘talking cure’ and its potential in facilitating behaviour change. He has keen interest in working with persons who abuse, and has provided individual and group counselling to help them adopt non-violent ways of relating to their families.  

Tze Yee embraces the passion for life-long learning and has attended training in family conflict management & mediation and working with sexual offenders. In 2015, he obtained his Graduate Diploma in Social Work to increase his repertoire of helping skills.  

As an Adult Educator, Tze Yee is passionate about imparting and facilitating the sharing of knowledge and skills, and aspires to be an ‘oak’ to grow the ‘acorns’ of all learners.


Registration and Enquiries

Ms Rexanne Yap

This email address is being protected from spambots. You need JavaScript enabled to view it. / 6593 5283


Course Schedule

Dates 1 Dec 23 – 9am – 1pm (Zoom)

4 Dec 23 – 9am – 5pm (Classroom)

5 Dec 23 – 9am - 5.10pm (Classroom + Written Assessment)

6 Dec 23 – 30min timeslot (Zoom, Roleplay Assessment 30mins/learner)
Trainer(s) Mr Ho Tze Yee
Venue(s) Academy of Human Development