Supporting Crisis & Managing Risk

INTRODUCTION

This course teaches what is a psychological crisis and its relating symptoms in the context of social service. Participants will learn skills like the ASAP model of psychological first aid. On top of that, participants will also learn about managing risks including conducting preliminary risk assessment and tips to handle risks.

COURSE CONTENT

Day 1

• Understand what is psychological crisis and the reactions to it
• Definition and goals of crisis support
• Understand a person in crisis; signs and symptoms of distress; stages of grief
• ASAP model in psychological first aid
• Communicating skills with persons in crisis
• Self Care - Strategies to build resilience and prevent burnout

Day 2

• Instinctive reactions to crisis
• Types of risks
• How to make preliminary assessment
• Tips on handling low, moderate and high risks
• Follow up actions
• Tips on handling aggressive / anxious clients

WHO SHOULD ATTEND

Social Work practitioners, administrative and frontline staff of social service agencies who would like to gain knowledge and skills in supporting clients or families who manage helplines or walk-in clients.

AWARD

Participants who meet 75% class attendance will be awarded a Certificate of Accomplishment by the Academy of Human Development and Fei Yue Community Services.
TRAINER

Ada Wong is a Clinical Supervisor in Fei Yue Community Services since 2014. She specializes in supervising case workers and social workers in the field of correctional rehabilitation. 

Prior to her work in Fei Yue, Ada Wong was a Senior Prison Officer since 2000 and was designated as a Correctional Rehabilitation Specialist in Singapore Prison Service. Ada had seven years of experience in conducting group and individual counselling on drug abuse treatment, pro-social thinking skills and violence intervention for inmates. 

Ada is trained in suicide management, crisis intervention and negotiation and had been activated to numerous crisis or severe incidents. She had provided training and facilitation in National and Home Team C.A.R.E courses. 

Ada is an Accredited Registered Social Worker of Singapore Association of Social Workers. She possess a Masters in Social Science (Social Work) (NUS, 2010) and Diploma in Clinical Supervision (Counselling and Care Centre, 2013).

COURSE FEE AND SCHEDULE

Click here to see course dates, fees, and funding available > https://ahd.trainingsystemsg.com/TMS/courses/27

NCSS member and MSF-funded Social Service Agencies are able to apply for PCG/VCF Funding. PCG/VCF Funding is pre-approved at 45% per pax for Singaporeans/PR (Ref No. PAS00002932, End date of approval: 8 Mar 2024)

APPLICATION and ENQUIRIES

Contact Mr Dave Goh for more information

6593 5284

This email address is being protected from spambots. You need JavaScript enabled to view it.