Academy of Human Development

FREE CONSULTATION: Call us at 6425 2422

UEN No/CPE Reg No/ GST Reg No: 199900986N
(Reg. Period: 19 May 2020 to 20 May 2024)

Supporting Crisis & Managing Risk


This course teaches what is a psychological crisis and its relating symptoms in the context of social service. Participants will learn skills like the ASAP model of psychological first aid. On top of that, participants will also learn about managing risks including conducting preliminary risk assessment and tips to handle risks.


Day 1

  • Understand what is psychological crisis and the reactions to it
  • Definition and goals of crisis support
  • Understand a person in crisis; signs and symptoms of distress; stages of grief
  • ASAP model in psychological first aid
  • Communicating skills with persons in crisis
  • Self Care - Strategies to build resilience and prevent burnout

Day 2

  • Instinctive reactions to crisis
  • Types of risks
  • How to make preliminary assessment
  • Tips on handling low, moderate and high risks
  • Follow up actions
  • Tips on handling aggressive / anxious clients


Social Work practitioners, administrative and frontline staff of social service agencies who would like to gain knowledge and skills in supporting clients or families who manage helplines or walk-in clients.


Participants who meet 75% class attendance will be awarded a Certificate of Accomplishment by the Academy of Human Development and Fei Yue Community Services.

Ada Wong is a Clinical Supervisor in Fei Yue Community Services since 2014. She specializes in supervising case workers and social workers in the field of correctional rehabilitation. 

Prior to her work in Fei Yue, Ada Wong was a Senior Prison Officer since 2000 and was designated as a Correctional Rehabilitation Specialist in Singapore Prison Service. Ada had seven years of experience in conducting group and individual counselling on drug abuse treatment, pro-social thinking skills and violence intervention for inmates. 

Ada is trained in suicide management, crisis intervention and negotiation and had been activated to numerous crisis or severe incidents. She had provided training and facilitation in National and Home Team C.A.R.E courses. 

Ada is an Accredited Registered Social Worker of Singapore Association of Social Workers. She possess a Masters in Social Science (Social Work) (NUS, 2010) and Diploma in Clinical Supervision (Counselling and Care Centre, 2013).


Click here to see course dates, fees, and funding available >

NCSS member and MSF-funded Social Service Agencies are able to apply for PCG/VCF Funding. PCG/VCF Funding is pre-approved at 45% per pax for Singaporeans/PR (Ref No. PAS00002932, End date of approval: 8 Mar 2024)


Contact Mr Dave Goh for more information

6593 5284

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Course Schedule

Duration 14 hours
Timing 9.00am - 5.00pm
Trainer(s) Ms Ada Wong